AVI-SPL announced the launch of its Enterprise Managed Services solution — covering audio-visual (AV), digital signage, and unified communications (UC) technology throughout the workplace, in rooms and the cloud.

Key highlights of AVI-SPL’s Enterprise Managed Services:

• Extensive coverage: This service encompasses all AV, digital signage, and UC technology including wide-ranging, advanced support for devices, on-premises infrastructure, and cloud platforms.
• Global reach: Enterprise Managed Services provide unparalleled worldwide coverage, with 24/7 remote support from AVI-SPL’s Global Help Desk and local onsite support in more than 60 countries.
• Simple deployment: With fixed per-room pricing (or per-player for digital signage), the service is simple to procure and scale, providing flexibility and cost-effectiveness for businesses of all sizes.
• Comprehensive support: AVI-SPL takes on the responsibility for the support and management of customer technology, applying ITIL management best practices, certified technicians, and best- in-class industry applications to ensure optimal performance and end-user experience.

“Our turnkey approach to Enterprise Managed Services ensures IT leaders can focus on strategic initiatives, confident that their entire communications and collaboration technology domain will perform seamlessly,” stated Tim Riek, executive vice president of technology solutions for AVI-SPL.

AV, UC, and digital signage technology are essential business tools today. AVI-SPL’s Enterprise Managed Services cover the entire lifecycle of these technologies. Services include asset inventory, device monitoring, software and firmware upgrades, cloud administration, preventative maintenance, remote incident and problem management, field dispatch when needed, and analytics and reporting. The service also seamlessly integrates with third-party calendaring, ticketing, and manufacturer cloud solutions.