Volume 9, Issue 13 — July 11, 2023

COLUMNS

+ Trust Your Customers [Scott Tiner]

In this blog, I have often written about listening to your customers. Usually, I focus on designing and selling products and solutions, to be sure they are what the customer needs, not what we want to sell them or think they need. Today I am writing about customer service when it comes to repair, maintenance and support. It starts with a story of a recent experience I had, which is full of lessons.

+ The Pursuit of a Mature AV/VC Environment — Part 2 [Christopher Gillespie]

The low-hanging fruit of AV in a corporate enterprise will always be the in-room experience. It is first and foremost the experience for the users. But in order to meet the goals of an ITIL/ITSM world, we have to take things to the next level in order to be able to do all that is needed in the realm of reporting and metrics. And lastly, to be ready for the future, we need an environment that is both robust enough AND flexible enough that it allows us to experiment, and implement new features along with emerging technology solutions

AWARDS

+ Announcing the 2023 Winners of rAVe’s Best of InfoComm Awards [Gary Kayye]

PRODUCT NEWS

+ LG Business Solutions Adds UCC-Focused Product Family at InfoComm 2023 [Gary Kayye]

+ Snap One Unveils Binary 960 Series MoIP Solutions [Gary Kayye]

+ Biamp Parlé VBC 2500 Videoconferencing Bar Earns Barco Certification [Steph Beckett]

+ Sharp NEC Display Solutions and Appspace Collaborate to Help Workspace Experiences [Gary Kayye]

+ Christie Inspire Series Laser Projectors Illuminate Guangdong’s Premier Visitor Attractions [Gary Kayye]

+ HOLOPLOT Adds X2 Sound Reinforcement for Speech-Based, Multicontent Applications [Steph Beckett]

+ C SEED N1 Outdoor TV Makes Official Debut on the Market [Steph Beckett]

+ SDVoE Alliance Announces Integration With AVI-SPL Symphony [Gibson Kete]

+ EnGenius Technologies Adds ECP Power Distribution Unit Line [Steph Beckett]

+ Extron Announces XPA Ultra FX Series 8-, 4-Channel Multizone Audio Power Amplifiers [Gary Kayye]

+ LG Electronics Adds Commercial TV Set With Integrated Apple AirPlay [Steph Beckett]

+ Legrand AV Updates Fabric Sampling Portal [Gary Kayye]

+ Utelogy Expands Utelligence Program, Partners With Catchbox [Steph Beckett]

+ PPDS Delivers Freestyle In-Room Entertainment to Luxury Mountain Resort Hotel With 286x Chromecast Built-In Philips MediaSuite TVs [Gary Kayye]

+ JVC Professional Video Announces Availability of New Workflow Solutions for Small Production Teams [Gary Kayye]

+ Pure Resonance Audio Releases MX9 9-Channel Rack Mount Mixer For Live Performances, Schools and More [Steph Beckett]

+ Waves Audio Debuts CA3000-MX Commercial Audio Mixer [Gibson Kete]

+ AMX Debuts First New AV-over-IP Product in More Than 5 Years in SVSI N4321D [Gary Kayye]

+ Biamp MPX 100 Makes Zoom Room Work With Teams; Vice-Versa [Gary Kayye]

+ Green Hippo’s Hippotizer Boreal+ Media Servers Powered Wrestlemania’s LED Screens [Gibson Kete]

+ Biamp Wants You To Use Modena MAX Connect Instead of Barco ClickShare for BYOM [Gary Kayye]

+ Planar Debuts UltraRes L Series at InfoComm 2023 [Steph Beckett]

+ LG Business Solutions USA Announces Full Lineup of MAGNIT dvLED Displays for Multiple Applications [Steph Beckett]

INDUSTRY NEWS

+ Registration Now Open for 2023 Commercial Integrator Expo [Steph Beckett]

+ As InfoComm Attendance Tops 29,000, rAVe’s Coverage Includes 1560+ New Product Videos [Gary Kayye]

+ The Company Behind the Death-Star-Looking Thing in Las Vegas Developed a 16K Camera for Its Content [Gary Kayye]

+ Solotech Appoints John Steinhauer as Vice President, Global Markets, Sales and Systems Integration [Gibson Kete]

+ The 2023 Commercial Integrator Expo Conference Will Debut With 50 Educational Sessions [Gary Kayye]

+ Virtual Set Production Has Been Accelerated Due to SMPTE’s RIS Team [rAVe Team]

CASE STUDIES

+ Cabal Esports Uses Alfalite Modularpix Pro VP XR LED Panels for Broadcasting, Esports Events and More [Steph Beckett]

+ DC Universe Game Launch Done with Hippotizer [Gary Kayye]

+ GLP Supports The Opening Ceremony Of The Special Olympics World Games In Berlin [Abby Pallant]

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