Volume 9, Issue 20 — October 20, 2023

AV Buyers.Club — Volume 9, Issue 20

October 20, 2023 | Volume: 9 | Issue: 20

If there’s one thing we can all agree on, it’s the importance of good customer service. Whether we’re talking about here in AV or other industries, a customer service experience can stick with us, whether it’s good or bad. One thing about me? I will tell everyone I’ve ever known if I have a particularly good or bad customer service experience. Scott Tiner writes about his most recent experience ordering locks for computers in a computer lab — read it here.

Also! In case you needed even more reason to register for ISE 2024, the keynote speaker next year is none other than Sharmeen Obaid-Chinoy. The first woman film director to win two Oscars by age 37, Obaid-Chinoy is sure to have great things to say. Also, Gary Kayye is literally about to burst with excitement because Obaid-Chinoy is directing “Star Wars: Episode 10.” So, you can register for ISE 2024 with our code “raveeurope” and receive free access to the show floor! See you there!

— Steph Beckett

COLUMNS

+ Customer Service Needs to Be a Top Priority [Scott Tiner]

In addition to the lack of respect, you put your customers in a situation where they need to scramble by lying to them. If I had been told in mid-August that the locks had not shipped, I would have been able to think through alternatives. We have done this many times over the past few years with supply chain and shipping problems, but I was not given that opportunity this time.